How can we help you?

Send us the product name, a photo, or your product list via WhatsApp 33 1883 6778, by email to ventas@medicabos.com or through the form on Contacto. You can also use the “Quote” button on each product in the store.

We respond the same business day. Extensive lists or special-order products may require a little more time; in that case, we will let you know.

We serve hospitals, clinics, medical offices, and companies, as well as individuals who need equipment or supplies for home care.

Yes. You can send it as a photo, Excel file, PDF, or text. We quote every product on the list and suggest equivalent alternatives when an item is not available.

Yes. Prices are expressed in Mexican pesos (MXN) and include VAT (IVA). The final price, stock availability, and shipping cost are confirmed in the quote.

Most likely, yes. Our catalog is broader than what is published on the site. Send us the name or a photo via WhatsApp 33 1883 6778 and we will confirm availability.

Available payment methods are indicated in your quote. On selected products, we offer interest-free monthly installments with Mercado Pago.

We offer credit options for hospitals, clinics, and companies, subject to evaluation. Ask your advisor when requesting your quote.

The order is confirmed upon receipt of payment or of the purchase order corresponding to the accepted quote.

If your receipt has a QR code or an invoicing web address, scan it or go to Factura tu compra and enter the receipt details and your tax information. Your invoice is generated online.

Send a clear photo of the receipt or sales note, together with your Constancia de Situación Fiscal (tax status certificate), to ventas@medicabos.com or via WhatsApp 33 1883 6778, within the same month as the purchase.

RFC (Mexican tax ID), name or legal business name exactly as it appears on your Constancia de Situación Fiscal (tax status certificate), tax regime, ZIP code of your tax address, CFDI use, and an email address to receive the invoice.

You can view and download your invoices (PDF and XML) in the Customer Portal. We also send them to you by email.

If any information is incorrect, write to us at ventas@medicabos.com as soon as possible. Corrections are made in accordance with SAT (Mexican Tax Administration Service) rules for the cancellation and replacement of CFDI invoices.

We ship by courier to areas with coverage throughout Mexico. Coverage is validated with the delivery ZIP code and neighborhood (colonia) when quoting. When your order ships, we share the tracking number with you.

Shipping is not included in the product price; it is quoted based on the destination, weight, and volume of the order.

Yes, at no cost, at our Guadalajara and Los Cabos branches, once we confirm that your order is ready.

Inspect the package in front of the delivery driver. If the packaging arrives damaged, opened, or incomplete, do not accept it, or note it on the courier’s waybill, and report it immediately to ventas@medicabos.com or via WhatsApp 33 1883 6778 with photographs. More information in Shipping and deliveries.

Yes. All the products we sell are authentic and are acquired through legitimate suppliers and channels, with purchase invoices that support their origin.

Yes. You may visit our branches in Guadalajara and Los Cabos to see the equipment on display. We recommend confirming availability before your visit.

You have 5 business days to report a defective product or one that differs from what was ordered. For health and safety reasons, returns of opened sterile or disposable products are not accepted. Please see Returns and warranties.

Warranty terms for each piece of equipment, where applicable, are provided in writing in the quote.