Returns and warranties
How to proceed if a product arrives defective or does not match your order.
Reporting period
You have 5 business days from delivery to report a defective product or one that differs from what was ordered (shipping damage must be reported at the time of delivery; see Shipping and deliveries), escribiendo a ventas@medicabos.com o al WhatsApp 33 1883 6778 with your order number and photographs.
Condiciones
The product must be in its original packaging, complete, with its accessories, manuals, and labels, and accompanied by proof of purchase.
Non-returnable products
For health and safety reasons, returns are not accepted for sterile, disposable, or single-use products whose packaging has been opened; opened wound-care supplies; medications; or products manufactured or ordered on special request. This does not apply when the product has a manufacturing defect.
Resolution
Once the product has been inspected, an exchange for the same item, an equivalent item, a credit note, or a refund through the same payment method will be offered, as applicable.
Warranty
Warranty terms for each piece of equipment, where applicable, will be provided in writing in the corresponding quote.
Last updated: October 5, 2026.